If you’ve been on the fence about joining our Service Partner Plan (SPP), here are the answers to some common questions that can help you better understand the plan and decide if becoming a Service Partner is the best choice for your home. (Personally, we think you’ll love it!)
Service Partner Plan Answers
Q: “I don’t want to commit to a plan that makes me pay for services I don’t need and won’t use, do I have a choice in the services I get?”
A: Our SPP has 3 tiers with 4 total preventative maintenance packages for you to choose from. The 4 packages offer varying levels of service so you can choose whether you want just the essentials, full coverage, or something in between.
Q: “I’m interested in the SPP but I can’t pay the fee all at once, is there a monthly payment option?”
A: All of our SPP members can choose to either make monthly payments or to pay the yearly fee up front. Your payments can be made online with Visa, MasterCard, American Express, and Discover cards or by mail with a check. We understand that every home has different needs so we try to give you options that best fit those needs.
Q: “If I’m not happy as a Service Partner, can I cancel anytime or am I locked into a contract?”
A: We ask that if you sign up for our SPP you remain a partner for a minimum of 12 months. If at the end of 12 months you’d like to cancel your plan, just email us at email@example.com or send us a letter requesting your cancellation. Note: if you choose the monthly payment option you will continue being charged after your initial 12 months unless cancellation is requested. If you pay the yearly total up front your service expires after the initial 12 months unless we receive the next year’s payment.
If you still have questions about our Service Partner Plan you can check our Frequently Asked Questions page! If you can’t find the answers you’re looking for, give us a call at (864) 661-2811 or contact us online with any questions regarding our SPP or any of our plumbing, electric, heating & air, or drain services.