There’s never a convenient time when something goes wrong in your house, inside or outside. It’s also never convenient when you realize the technician sent to help you out doesn’t seem to know any more than you do about what’s going wrong.
This is a common c in the world of corporate businesses and happens more often than not. In order to be sure you get the most efficient (and more importantly, the most appropriate) technician for the job, follow some simple rules.
What Is The Job?
Let’s get started on some basic ground rules first. If you have a problem with your toilet or bathtub, call a plumber, not an electrician. Moral to this: make sure the technician for the job is equipped for the job and the right person is coming to help you fix what they are specialized in. You’re probably thinking, “Duh. Who doesn’t know that?” But take heed when it comes to corporate businesses such as Sears, for example. They have so many technicians, some people have experienced a technician specialized in kitchen appliances at their home trying to figure out what’s up with the washing machine…
Are They Certified?
Make sure whoever it is you are bringing out to your home is a licensed, certified, and expert technician. They should have no problem showing you documentation of their license or telling you their education and experience. Don’t expect them to hand you their resume — let’s not go crazy — but in natural conversation you should get the jist of how long they’ve been in this business. If you can’t, try striking up the conversation. “So how long have you been working with such-and-such company?” is always a good start.
Are They Professional?
The right technician for the job will not only be held accountable for every part of the service they’re providing you, but they’ll take responsibility for any errors on their end. They’ll show up on time, do what they promised you, and even show you where the problem was located and why. They also don’t beat around the bush. If what you have going on is serioius, the right technician is going to tell you up front if they can handle the job or if you need a bigger team. They’re not all about the money; they’re all about what’s in your best interest.
Do They Take Their Job Seriously?
Any ethical technician is going to make safety a top priority in order to protect you first, your home second, and themselves third. Safety even after the problem is fixed is a concern too. Make sure they tell you what precautions to take before turning an appliance on again or what to do next time in order to avoid any future problems. There may not be any dire precautions to take, but it’s always better to ask, and it’s always best if they speak up first.
Call Corley For Future Problems!
Here at Corley, we pride ourselves on providing great service from experienced technicians. Our specialty is helping our customers and making you happy. With many years of experience, we can say we do just that. If you’re experiencing some problems with your home but aren’t quite sure why, give us a call at (864) 619-4252 or click the banner below to schedule service online!