Mr.Sword and his associate seemed knowledgeable about the air conditioner problem. They explained in a technical manner that didn't seem condescending even though I understood only about half I felt that; had I wished, they would have given me more explanations. I appreciated the various options I had. This wasn't my first time with them.
Chad did an excellent job coming up with a solution to my faulty condensate drainage problem and also explaining the benefits of a commercial grade dehumidifier and an ion system to eliminate mold spores etc.