HOME > FAQS


Question:
What are your hours of operation?

Answer:
We operate 24 hours a day, 7 days a week.  Our normal hours of operation are 7am – 9pm Monday through Saturday.  Our staff answers the phones 24 hours a day to cover any emergency you may have.

Question:
Do you charge higher prices on Saturdays?

Answer:
Saturday is considered a normal workday for us.  Service calls are booked between the hours of 7am – 9pm.  We are available 24/7 for emergencies.  Our rates do not fluctuate based on the day or time of day.  However, we do have an after hours dispatch fee which would be in effect before 7am and after 9pm Monday – Saturday, Sunday and on holidays.


Question:
Water is leaking, and I don’t know how to get it shut off.  Please help!

Answer:
Locate and shut off the corresponding valve by turning the handle clockwise. 

Typical valve locations are as follows:

• Sinks – Directly beneath the sink, inside the cabinet.
• Toilet – Left hand side near the floor.
• Outside Faucet – On a pipe connecting to the outside faucet, usually within a 30’ radius.
• Water Heater – On top of the water heater or with a 1 – 3’ radius.
• Dishwasher – Beneath the kitchen sink cabinet.
• Washing Machine – Directly behind the washer; follow the hoses to the valve.

• All other leaks – Shut off the main valve.  This is located where the water service comes into the home (basement, crawl space, utility closet).  If the location is unknown, call local water department.  If the water service is from a well, locate the circuit breaker/fuse box and turn off the power supply to the well pump. 


Question:
What are the effects of high water pressure?

Answer:
Consistently high water pressure (anything over 80psi), can cause a variety of issues including, but not limited to, the following:

• Leaks on water piping
• Leaking faucets
• Leaking shower heads
• Leaking toilets
• Leaking water heaters
• Banging water pipes
• Damage to faucets, dishwasher, washing machine